Counseling and Psychiatric Services

NYMC On-Site Clinicians:

• Care is confidential and is not part of the student's educational record.
• Clinicians have no student evaluation role within the medical college.
• This is not an emergency service, and students should expect communication for an appointment during regular business hours, Monday-Friday.
• To respect our clinicians' time, we request that you cancel or reschedule your appointment at least 24 hours in advance.
• In-person/On-site hours of operation: Monday-Friday, 9 a.m. to 5 p.m.
• Location: 19 Skyline Drive, 2N-D21
• To schedule an appointment with an onsite clinician, please contact us or email us: smhw@nymc.edu or nymc-smhwconnect@nymc.edu
• Virtual Care through Timelycare (counseling, health coaching and psychiatric services): Seven days a week, 7 a.m. to 11 p.m. EST, available in all 50 states.
• 24/7 Assistance: Someone is always available to offer support.

Virtual Counseling and Psychiatric Care Services

TimelyCare

• No cost for services; 7 days a week, 7:00 a.m. – 11:00 p.m .EST
• TalkNow - unlimited on-demand 24/7/365
• Scheduled counseling visits - 12 per academic year
• Scheduled psychiatric care - see instructions below
• Health and wellness coaching - unlimited
• Digital self-care: peer community, self-care content and resources
• Success Coaching
• Telephone as alternative: (833) 484-6359
• If you are requesting a psychiatry appointment, you can do so directly through the website. Once you submit your request, you will receive approval shortly after finalizing the scheduling. Alternatively, you can email nymc-smhwconnect@nymc.edu with your request, and we will assist you personally.
• Note about TimelyCare Psychiatry: They are not able to prescribe DEA controlled medications. In these circumstances, students can be referred to a community provider through the office, and co-pay assistance is available. Please email us directly nymc-smhwconnect@nymc.edu.

To set up an account:

1. Go to timelycare.com/nymc.
2. Enter in your Touro Student Email address username@student.touro.edu (Do not use @student.nymc.edu).
3. You will then be brought to the Okta TouroOne SSO page for MFA verification. Enter in your TouroOne username (no email address) and your TouroOne password.
4. Once MFA verification is completed, you’ll be brought back to the Timelycare Portal.

NYMC 4U app – Stay Connected

In partnership with the Office of Public Safety, students now have access to NYMC 4U, the official comprehensive mobile app for NYMC and TCDM students. It is designed to enhance the safety and mental well-being of our campus community. NYMC 4U combines real-time safety and security features with mental health resources, providing a holistic approach to campus life. Search “NYMC 4U” in the app store and sign up in two steps for the help and resources you need to stay safe and informed. Beginning on August 1, 2025, students will have access to the chat feature, available for after-hours support on campus.

Virtual, On-Site and By Referral

Montefiore Behavioral Health Group

A small percentage of students will need an alternative to TimelyCare for psychiatric services. SMHW has therefore developed a partnership, for eligible students to access virtual psychiatric care utilizing their insurance. For details about the referral process, policy, and related details please contact nymc-smhwconnect@nymc.edu.

Montefiore-Einstein Psychiatry Associates at Montefiore Medical Center is recognized as one of the best in the nation. The department provides the highest quality care and the safest, most effective solutions to patients of all ages by integrating the latest advances in science and research into new treatment developments. Reimbursement Policy.

Substance Use and Overuse

The Assistance for the Impaired Medical Student (AIMS) Program at New York Medical College (NYMC) was developed to address the risk of development of alcohol and substance use and abuse in medical school students. The primary purpose of the AIMS program is to identify, prevent and treat impairments related to alcohol and/or other substance abuse. With an increased awareness of the tremendous social, and medical problems from alcohol/substance abuse early in their careers, and the establishment of clear guidelines, it is hoped that students and physicians can get the help they need to reduce the prevalence of these disorders. The primary purpose of the AIMS program is to identify, prevent and treat impairments related to alcohol/substance abuse. The program has five goals: 

1. To provide compassionate assistance to impaired students before they are irreversibly harmed.
2. To provide help in a way that fully protects the rights of impaired students to receive treatment in firm confidence.
3. To assure that recovered students can continue their medical education without stigma or penalty.
4. To protect patients and others from the harm that impairment may cause.
5. Provide affected students with access to treatment.

To learn more, please contact Robin Hershkowitz at smhw@nymc.edu.

Community Providers

Some students may need specialized care. We work with community providers and can help connect you to the right resources. We encourage you to reach out to us for specialized care or assistance locating what you need.

• Find a psychologist - Produced by the National Register of Health Service Psychologists, this site will help you find a local therapist by area of expertise, age of patients served, the therapist's theoretical orientation, and other credentials.
• Find a therapist - Produced by the Anxiety and Depression Association of America, this site will help you find a local therapist that specializes in anxiety disorders, depression, OCD, PTSD, and related disorders.
• Reach out to SMHW, they will gladly help you locate a community provider.