Counseling and Psychiatric Services

When reaching out, know that:

• Care is confidential and is not part of the student educational record.
• Clinicians have no student evaluation role within the medical college.
• This is not an emergency service and students should expect communication for an appointment during regular business hours Monday - Friday.

Virtual Counseling and Psychiatric Care Services

Teladoc

Teladoc gives you access to board-certified psychiatrists, licensed clinical social workers, or psychologists by phone or video. This is a Telehealth service only. Services are free, with unlimited sessions, available seven days a week. Download the Teladoc app for easy access.

• Services are available 7 days a week, 7:00 AM-9:00 PM local time.
• Phone: 1-800-835-2362
• No insurance needed - service is at no cost.
• For trouble signing in Contact: 1-(860) 217-0851 x 1. Email: support@cadrplus.com
• If you see a charge or co-pay, you have not registered using the NYMC code.

To Register:

• Visit member.teladoc.com/registrations
• You can also call (800) 835-2362 to register by phone.
• Provide the following information, using the exact information given to NYMC.
  • First Name
  • Last Name
  • Zip Code
  • Date of Birth
• Complete the rest of the required fields and click ‘Next’
  • Important: DO NOT check the box asking if you have a code.
• If you are successful, you will land on a page that says your benefits have been found. Select “New York Medical College” and continue with your registration. If not, please contact the support team 1-(860) 217-0851 x 1. Email: support@cadrplus.com

When choosing a provider we recommend you start with the slot schedule that works for you and select only the filter for “why” there is a need for care. Skipping all other filters will save search time and open appointment requests.

Teladoc can prescribe most medications through telehealth. If you experience any issues, please reach out to us. We are committed to helping you get what you need and have other resources.

NYMC Health Advocate Helpline

Stress is a part of life, but you don’t have to handle it alone. Health Advocate offers 24/7 support and resources to help anyone find balance, all at no cost.

Reach out anytime:

• 855-384-1800

For additional resources, articles, tips, webinars, and tools, visit the members.healthadvocate.com.

With What Can Health Advocate Help You?

Health Advocate has a team ready to connect you with community resources and services related to:

• anxiety
• family troubles
• financial troubles
• legal problems
• childcare
• eldercare
• special needs services

If daily challenges are overwhelming, Health Advocate is there to help build the necessary skills for regaining control. For those in need of long-term assistance, they can make referrals to qualified professionals.

Telehealth Feedback

NYMC relies on student feedback for quality assurance and service improvement. Provide anonymous feedback on your experience or email NYMC-SMHWconnect@nymc.edu to let us know about your Telehealth experience.

Virtual, On-Site and By Referral

Montefiore Behavioral Health Group

A small percentage of students will need an alternative to Teladoc for psychiatric services. SMHW has therefore developed a partnership, for eligible students to access virtual psychiatric care utilizing their insurance. For details about the referral process, policy, and related details please contact NYMC-SMHWconnect@nymc.edu.

Montefiore-Einstein Psychiatry Associates at Montefiore Medical Center is recognized as one of the best in the nation. The department provides the highest quality care and the safest, most effective solutions to patients of all ages by integrating the latest advances in science and research into new treatment developments. Reimbursement Policy.

Substance Use and Overuse

The Assistance for the Impaired Medical Student (AIMS) Program at New York Medical College (NYMC) was developed to address the risk of development of alcohol and substance use and abuse in medical school students. The primary purpose of the AIMS program is to identify, prevent and treat impairments related to alcohol and/or other substance abuse. With an increased awareness of the tremendous social, and medical problems from alcohol/substance abuse early in their careers, and the establishment of clear guidelines, it is hoped that students and physicians can get the help they need to reduce the prevalence of these disorders. The primary purpose of the AIMS program is to identify, prevent and treat impairments related to alcohol/substance abuse. The program has five goals: 

1. To provide compassionate assistance to impaired students before they are irreversibly harmed.
2. To provide help in a way that fully protects the rights of impaired students to receive treatment in firm confidence.
3. To assure that recovered students can continue their medical education without stigma or penalty.
4. To protect patients and others from the harm that impairment may cause.
5. Provide affected students with access to treatment.

To learn more, please contact Robin Hershkowitz at smhw@nymc.edu.

Community Providers

• Find a psychologist - Produced by the National Register of Health Service Psychologists, this site will help you find a local therapist by area of expertise, age of patients served, the therapist's theoretical orientation, and other credentials.
• Find a therapist - Produced by the Anxiety and Depression Association of America, this site will help you find a local therapist that specializes in anxiety disorders, depression, OCD, PTSD, and related disorders.
• Reach out to SMHW, they will gladly help you locate a community provider.