Complaint Process for Distance Education Students

The following is the NYMC student complaint process for online courses: Every student deserves a positive educational experience. Sometimes a student’s experience may not be what they anticipate, and the student may have a concern or a complaint. SARA consumer protection provisions require the institution’s home state, through its SARA State Portal Entity, to investigate and resolve allegations of dishonest or fraudulent activity by the state’s SARA-participating institutions, including the provision of false or misleading information. A student has the right to lodge a complaint or grievance. Please note that SARA policies do not cover complaints related to grades or student conduct violations.

NYMC is committed to ensuring that all concerns and complaints of students are addressed fairly and are resolved promptly. Student complaints relating to consumer protection laws offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA), must first be filed with NYMC to seek resolution. The student should begin the complaint process with the institution and if a resolution is not found, the student would contact NYMC’s New York State SARA Portal Entity. The student may appeal the institution decision to the SARA State Portal Entities. Entity in New York State within two years of the incident about which the complaint is made.  

At NYMC, please email Ben Johnson at BFJohnson@nymc.edu to express your concern. Should your issue not be resolved to your satisfaction, you can visit the New York State Education Department for further information and the NC-SARA complaint process for complaint procedures.

NYSED’s contact information:

New York State Education Department
Office of College and University Evaluation
Supervisor of Higher Education programs
89 Washington Avenue
Albany, NY 12234
518-474-1551
IHEAuthorize@nysed.gov